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refund Policy

1. General Information

  • Refund Window: Customers have a period of two weeks from the date of purchase to request a refund.
  • Submission Channels: Refund requests can be submitted via email to [email protected] or by phone.
  • Prompt Processing: TANGO B5 LIMITED will inform customers about the reimbursement process within policy timeframes.
  • Service Cancellation: Customers must unsubscribe to avoid future charges.

2. 14-Day Refund Period

Customers may request a full refund within 14 calendar days from the date of purchase.

The 14-day refund period applies to the initial payment as well as any subsequent payment made during the applicable 14-day period.

A refund request submitted within the 14-day period will be processed as a full refund of the eligible payment.

Refund requests made within the 14-day period do not require manual approval or discretionary review. Customers are not required to demonstrate a particular reason for requesting a refund during this period.

3. How to Request a Refund

  • Reach Out: For all refund inquiries, contact us at [email protected] or call us directly.
  • Subject Line Tip: For faster processing, include “Refund Request” in your email subject line.
  • Refund Method: Your refund will be issued via the same payment method used for the original transaction, up to the full purchase amount.
  • Refund Information: We may request basic information necessary to identify the relevant transaction and process the refund. Such information may include the customer's name, email address, transaction date, or other transaction details.
  • Requests After 14 Days: Refund requests made more than 14 days after purchase are outside the 14-day refund period and are reviewed individually; depending on the services already delivered, TANGO B5 LIMITED may offer a partial refund.

4. Refund Processing

  • Request for Info: If we need details to locate your payment, we’ll contact you within 2 business days of your request.
  • Confirmation: Refund requests made within 14 days of purchase are confirmed within 2 business days.Requests made after 14 days receive a decision within 5 business days.
  • Refund Timeline: Refunds are processed to your original payment method within 10 business days of confirmation.
  • After 14 Days: Requests made after the 14-day window are handled as described under “Requests After 14 Days” in Section 3.

5. Chargebacks

  • Let’s Talk First: Before initiating a chargeback, please give us a chance to resolve the issue directly—it’s often faster and easier for everyone.
  • Investigation Process: If a chargeback is filed, TANGO B5 LIMITED will investigate and may request additional information from your bank.
  • Refund Forfeiture: If you file a chargeback, we will still work with you and your bank to resolve the issue; filing a dispute does not waive any other rights you may have.

6. Additional Terms

  • No Fees: Refunds are issued in full. We do not deduct transaction or processing fees.
  • Policy Updates: TANGO B5 LIMITED reserves the right to update this Refund Policy at any time. Please check this page regularly for the most current version.
  • Agreement to Changes: If you do not agree with policy updates, we kindly ask that you discontinue use of our services. Updated terms apply to all future purchases.

7. Policy Updates

We may update this Refund Policy as needed. All changes will take effect once published on our website. We encourage you to review this policy periodically for any updates.

Last Updated: 20.03.2026